FAQ

General Terms:

This is to inform all customers that by ordering on the website FREEBORNNOBLEHAIR, you are agreeing to comply with the terms and conditions.

The processing time/Delivery:

For orders is 2 weeks (14 days), with next-day recorded delivery after processing within Ireland (AN POST) and 3-5 working days internationally (DHL)

Exchange Only:

Please note due to customising the unit made just for you there will be no refunds, only exchanges, which must be reported within 48 hours of receiving the item. Bundle/Laces must be unworn and in their original packaging for exchanges. We will only accept to an exchange if the wig does not fit.

Delivery:

Customers are responsible for covering return fees and ensuring the item is tracked and signed for upon return. Any complaints should be directed to our whatsapp link.

If you are not satisfied with the services we have provided you with. we will assure you this can be rectified . please raise your complaint via whatsapp link

Drop-Off:

Drop offs of your own hair extensions has to be 5-7 days before appointment. please add name and time of appointment inside the wig before drop off.

Reschedule:

To reschedule your appointment, please send a request via email/whatsapp link . To reschedule without paying an additional deposit, you must do so at least 48 hours before your appointment date.

Cancellation:

In the event of a cancellation, less than 24 hours before your appointment the deposit is non-refundable.

Response Time:

Please give us 24-48 hours to respond. Give yourself enough time to book with us.

Things to know before your appointment

- Ensure you know your wig measurement

S-M - WE RECOMMEND A 13X4 FRONTAL OR A 5X5 CLOSURE

M-L- WE RECOMMEND A 13X6 FRONTAL OR A 6X6 CLOSURE

L-XL - WE RECOMMEND A 13X6 FRONTAL OR A 6X6 CLOSURE

- We do not accept lace that is darker than the skin tone

- We do not accept poor quality lace with dark knots

BOB WIGS - WE ONLY ACCEPT 16 INCHES BUNDLES AND CLOSURE. PLEASE DO NOT PURCHASE 8/10/12/14 INCH